Customer service

Find the page that already holds your problem — or open a case and a person will answer.

Most problems have a page that already records them, and going straight there is faster than describing it to someone who would send you there. If none of these fits, open a case below and a person will answer it.

Money you sent, or money you have not received

You paid and the order does not show it: Open the order in Orders and returns — its payment panel holds every attempt against it and the provider's own reference for each. That reference is what a conversation about a missing payment starts from.
You paid outside Qatoto, or the other side says they never received it: Record what you did on the order itself. Both sides state what they sent and what arrived, side by side, and the disagreement stays visible rather than becoming one person's word. Qatoto does not verify either claim — it holds no money and sees no bank account.
The two of you disagree about what happened: A dispute is a formal record between the two parties, not a message to Qatoto. Raise and track one from Disputes.

An order, or work you commissioned

An order you placed, or one placed with you: Orders and returns holds every order and its current state, including the arrival window for each. Sellers see the same orders under Studio.
Work you commissioned: Service engagements tracks agreed work, its milestones and what has been delivered.

The other party

A question for a seller or a provider: Talk to them directly in Messages. A thread is scoped to the thing it is about, so open it from the order, quote or inquiry rather than starting a new one.

Content and safety

A video that should not be on Qatoto: Report it from the video itself — the control is under the player. A report is reviewed by a person, so nothing is hidden automatically and there is no instant outcome to wait for. What came of the ones you filed is in Report history.
A security vulnerability: Please follow the Vulnerability Disclosure Policy rather than reporting it through an ordinary channel.

Your account and your data

Your account, your data, or deleting either: Account settings hold your profile, your privacy controls and your data export and deletion requests. What Qatoto stores and why is set out in the Privacy Policy.
You cannot sign in at all: Start with password recovery. A support case needs an account to open, so if recovery does not get you back in, write to us from Contact Us instead — that is the one channel that does not need a session.

Qatoto holds no money. There is no escrow here, so nothing on this page — a case included — can release, reverse or refund a payment. What support can do is find out what happened and point you at the record of it.